Effective Date: [21 Nov 2025]

At Vocational Training for Special Needs, your privacy matters. We are committed to protecting the personal information of every learner, parent, guardian, and educator who interacts with our website and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Who We Are

Vocational Training for Special Needs provides skill-based courses, training programs, certification support, and learning resources for individuals with special needs.

If you have questions about this policy or your data, you can contact us at:
support@nemaai.com

Information We Collect

We collect information in three ways:

1. Information You Provide Directly

This includes:

Contact Information: Name, email address, phone number.
Profile Information: Age, parent/guardian details, learning preferences.
Payment Information (when enrolling):
- Card/UPI/account details (processed securely through third-party payment gateways; we do not store this information).
Support Queries: Messages you send through forms or chat.

2. Information Shared by Third Parties

Examples include:

Payment partners confirming a successful transaction.
Learning partners providing updates on course progress or certification.

3. Information Collected Automatically

When you visit our website, we automatically receive:

IP address
Device type and browser
Pages visited, time spent, clicks
Cookies (only for website performance and login security)

How We Use Your Information

We use your information to:

Create and manage your student/parent account
Deliver courses, certificates, and training modules
Personalize learning recommendations
Process payments
Provide customer support
Send important updates (course reminders, new programs, certificates, etc.)
Improve our services and website
Comply with legal requirements

Legal Bases for Processing

We process your information under:

Your consent
Performance of a contract (providing a course you enrolled in)
Legitimate interests (platform security, service improvement)
Legal obligations (tax, invoicing, compliance)

How We Protect Your Information

We keep your data safe through:

Encrypted servers
Secure login accounts
Restricted access for staff
PCI-compliant payment partners
Regular security audits

You are responsible for keeping your login details confidential.

How We Share Your Information

We may share information only with:

Trusted service providers (payment gateways, hosting, learning partners)
Legal authorities, if required by law
Certification partners, for issuing certificates
Technical/IT vendors, for platform maintenance

We never sell your personal data.

Data Retention

We keep your information:

For as long as your account is active
As long as required for certifications and legal compliance
Some anonymized usage data may be retained for service improvement

You can request deletion anytime (see below).

Your Rights

You can email support@nemaai.com to:

Access your stored information
Correct inaccurate details
Request deletion of your account
Withdraw consent
Opt out of marketing emails
Request a copy of your data (data portability)

We respond within 30 days.

Cookies

You may disable cookies through your browser. Some features may not work without them (e.g., login sessions).

Social Media Features

If you interact with our social media buttons or embeds, those platforms may collect data based on their own privacy policies.

Children’s Privacy

Our services are intended for:

Learners aged 4 and above
Learners under 18 only with parent/guardian consent

We do not knowingly collect information from children without such consent.
If you believe your child submitted information without permission, please contact us at support@nemaai.com.